Account opening terms
The sign-up page lists the same identity documents you will later ask us about here, so nothing arrives as a surprise.
LEGAL REFERENCE
How x03 bet Handles Your Account Data
Your account holds personal details, and this page explains exactly how we handle them. We set out what we record when you register with a Pakistani mobile number...
Clear choicesEncrypted sign-inJazzCash readyEasypaisa readyRaast records
What We Record And Why We Hold It
Where local law permits, we collect only what an account needs: your name, contact details, date of birth, device and sign-in records, and the transaction references our Pakistani payment partners return to us. We keep that data to run your account, confirm withdrawals, answer support tickets, and meet the record-keeping duties that apply in the supported regions we serve. We do not
sell your personal details to outside advertisers. Retention follows the rules of the region you register from, and if you close your account we erase what we no longer need while archiving the rest for the period local authorities require. You can ask what we hold, request a copy, or ask for a correction at any time.
Service availability is jurisdiction-dependent. Users are responsible for checking local law before access.
ACCOUNTABILITY CHECKS
Why You Can Rely On This Notice
This notice is published under our own name because the rules around personal data keep shifting and you deserve wording that tracks them. Our compliance and platform teams read every clause together...
Named policy owner
A single data protection lead signs off every revision, so you always know which desk answers for how your records are handled across Pakistan.
Dated change log
Each amendment carries a revision date at the foot of the page, so you can compare last month's text with today's wording.
Plain-language drafting
Legal clauses sit beside everyday explanations, so you can grasp how long a record is stored without needing a lawyer to translate the sentence.
Partner standards
JazzCash, Easypaisa, SadaPay and Raast processing runs behind contracts that restrict what those partners may do with the references they receive about your transfers.
Verifiable on request
Ask and we will show the record types we hold for your account, listed by category rather than buried in legal phrasing you cannot act on.
Support hours you can plan around
Privacy requests are answered daily from 9am to 1am Pakistan time, and anything sent overnight is queued for the morning shift rather than left unread.
POLICY CONSISTENCY
How This Notice Matches Our Other Pages
This page has to agree with the wording you find elsewhere on our site, so we treat it as one document set rather than seven loose pages. Terms, account opening, withdrawals and...
Withdrawal rules
Timelines quoted on our cashier pages match the retention wording in this notice, because both describe the same transaction trail.
Cookie wording
Device and session records described in our cookie notice use the identical definitions you find in the section above.
Market language support
Every legal page is written for Pakistani readers in English, matching the language our chat desk uses when you raise a data question.
Regional caveats
Wherever this page mentions supported regions, our sibling pages carry the same qualifier, so you get one consistent answer.
Contact routing
Chat, email and account tools listed here are the same routes named in our terms, so one request reaches one team.
Revision dates
A single publishing calendar governs every legal page, keeping the revision date at the foot of each one aligned.
The Visible Elements On This Page
Nothing here hides behind a tab or a dropdown, and that is deliberate. You get the same policy text on a phone, a tablet or a...
Summary block
A short card above condenses the notice into the handful of points that matter to you before the numbered clauses begin.
Named data categories
Each heading names the record type it covers, so you can jump straight to device logs, identity checks or transaction history.
Local rail chips
Chip labels show which Pakistani rails this notice refers to, so JazzCash, Easypaisa, SadaPay and Raast references are visible at a glance.
Request pathway
One short block explains how to raise a request and what happens next, including the reply window our desk works to.
Mobile-first layout
Text reflows to fit a phone screen with readable type and tap targets, because most of you read pages like this while travelling.
Revision footer
The footer states when this wording last changed and links to the previous draft, so you can track what moved between versions.
Your Privacy Questions, Answered
Your registration details, contact address, date of birth, device and sign-in logs, plus the transaction references our Pakistani payment partners send us when you move money in or out.
No. We use your data to run your account, confirm withdrawals and meet the record-keeping duties that apply in supported regions. Outside advertisers never receive your personal details from us.
Retention depends on the region you registered from. Once you close your account we erase what we no longer need and archive the rest for the period local authorities require, then delete it.
Yes. Send a request from the email linked to your account and we verify your identity, then reply with a categorised summary of the records we hold, usually within a few working days.
Never. Your JazzCash, Easypaisa, SadaPay and Raast references sit inside your own account area, and nobody else can see your name, balance or transaction history at any point.
Start with the chat bubble or the email form on this page. Both reach the same privacy desk, which answers daily between 9am and 1am Pakistan time and logs every request we receive.
Close your session from the account area when you finish, which ends the device link immediately. You can also check your trusted devices there if a handset is no longer yours.